Job Description in Brief

This position reports directly the Director of IT and primarily responsible for all technical assistance and support related to computer systems, hardware, and software. The IT Service Desk Technician responds to queries, runs diagnostic programs, isolates problems, and determines and implements solutions.

Specific Responsibilities

Help monitor and close incoming incidents according to defined IT policy, and ensure proper escalation occurs when necessary
Receive and document new IT assets
Setup New PCs, Laptops and other hardware as needed
Employee setup and configuration
Keep IT supplies organized
Recognize and log Problem tickets for reoccurring issues
Maintain IT Assets documentation
Work to complete IT Projects in a timely manner and by agreed upon due dates
Available 24/7 for Emergencies

Systems and Software Utilized

Microsoft Windows 10
Microsoft Windows Server
Quantum Control (ERP)
Microsoft Office 365
AutoTask PSA
Kaseya VSA
MS SharePoint
MS Active Directory

Minimum Certifications Required

CompTIA A+
CompTIA Network+

Job Type: Full Time

Job Location: Miami FL

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Dave Dicken

VP of Aircraft Materials

Mr. Dicken joined the Regional One team in July 2022. He oversees all aspects of the airframe material supply chain which includes procurement, repairs, product line, and sales. Prior to Regional One, Mr. Dicken has held similar roles adding up to 25 years of component supply chain and sales experience in the aviation industry.

Duane Butler

Sr Vice President of Engine Trading

Mr. Butler is a graduate of the University of Cincinnati and has been leading Regional Ones Engine team for nearly a decade. His team is responsible for building business cases and executing sales strategies on all engine related matters, both on entire assets, and engine piece part inventory. Mr. Butler also is integral in R1 University, an internal education program that mentors and helps grow talent from within Regional One.

Zef Chhatriwalla

Chief Financial Officer

Zef: Mr. Chhatriwalla joined the R1 team in 2022 and is responsible for our financial and accounting matters. He is a CPA with 25+ years of global financial experience in both the Automotive and Aerospace organizations.

Kurt Brulisauer

Chief Commercial Officer

Mr. Brulisauer was appointed Chief Commercial Officer at Regional One in 2019, after serving as Chief Financial Officer from September 2015 through November 2017. Prior to re-joining Regional One, Mr. Brulisauer held the roles of Senior VP of Operations and Senior VP of Ground Operations at Silver Airways. He has over 15 years of experience in the aviation industry, which started at AirTran Airways. Mr. Brulisauer brings additional experience in different industries such as Logistics and Supply Chain as well as Information Technology and Services. He received his B.A. from Embry-Riddle Aeronautical University and holds a master’s degree in Business Administration from Georgia Institute of Technology Scheller College of Business.

Hank Gibson

President

Mr. Gibson joined the company in 2012, after more than 20 years as Senior VP at Volvo Aero Services Corp. He was most recently responsible for overseeing all global sourcing activities for Volvo and its key relationships with manufacturers, airlines and independent MRO's. During his aviation career, he has held a number of key executive management positions including, Senior VP of Business Development & Strategic Planning and Senior VP of Global Sales & Marketing. Prior to joining Volvo, Mr. Gibson spent five years working for financial services companies in New York. He holds a BS in Finance from Florida Southern College and has attended various post-graduate management education programs.

Doron Marom

Chief Executive Officer

Mr. Marom has well over 30 years of industry experience and was previously an Executive for Volvo Aero Services f/k/a The AGES Group. He obtained his Master’s Degree in Business Administration from Nova University and his Bachelor’s Degree from the New York Institute of Technology.

Israel Tal Vaknin

Vice President Of International
Business

Mr. Tal leads and implements Sales, Leasing, Inventory Management and Spare Parts Support for the company. He has engaged numerous airlines in over 30 countries worldwide and brings a vast amount of industry experience to Regional One.

Joseph Schwantes

General Counsel

Mr. Schwantes has overseen all legal aspects of the company since 2010, including the review of all major negotiations and transactions and the administration of all long-term contracts and potential legal claims. Mr. Schwantes also currently oversees the company’s department of Human Resources. He is a member of the Florida Bar and a graduate of the University of Miami School of Law.

Vice President of Information Technology

Mr. Christo is a highly skilled software engineer, web developer, and IT operations specialist with a passion for technology and innovation. Holding a Bachelor's degree in Computer Science, Bill has built a successful career by combining his expertise in Agile methodologies, project management, and IT operations to deliver effective solutions across various industries. Adept at problem-solving and leading diverse teams, Bill is dedicated to staying current with industry trends and emerging technologies, ensuring that our company remains at the forefront of innovation. His commitment to continuous learning and collaboration make him an invaluable member of our team.

Celine Buchon

General Manager

Celine is a seasoned sales professional with over 20 years of sales experience in aviation. Celine's unique skillset includes improving corporate sales bottom line, creating sales strategies, improving relationships with new and existing customers, motivating sales teams, and ultimately improving company revenues to the next level of success.

Service Desk Technician