Service Desk Technician

Job Description in Brief

This position reports directly the Director of IT and primarily responsible for all technical assistance and support related to computer systems, hardware, and software. The IT Service Desk Technician responds to queries, runs diagnostic programs, isolates problems, and determines and implements solutions.

Specific Responsibilities

  • Help monitor and close incoming incidents according to defined IT policy, and ensure proper escalation occurs when necessary
  • Receive and document new IT assets
  • Setup New PCs, Laptops and other hardware as needed
  • Employee setup and configuration
  • Keep IT supplies organized
  • Recognize and log Problem tickets for reoccurring issues
  • Maintain IT Assets documentation
  • Work to complete IT Projects in a timely manner and by agreed upon due dates
  • Available 24/7 for Emergencies

Systems and Software Utilized

  1. Microsoft Windows 10
  2. Microsoft Windows Server
  3. Quantum Control (ERP)
  4. Microsoft Office 365
  5. AutoTask PSA
  6. Kaseya VSA
  7. MS SharePoint
  8. MS Active Directory

Minimum Certifications Required

  1. CompTIA A+
  2. CompTIA Network+
Job Type: Full Time
Job Location: Miami FL

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